Ford Fusion Hybrid Logs Impressive Quality Record to Help Achieve Highest Hybrid Customer Satisfaction

Posted on 21. Jul, 2011 by in Ford Canada

  • Ford Fusion Hybrid business are a many confident hybrid owners and are experiencing conspicuous peculiarity performance
  • Fusion Hybrid achieves 41 mpg city – 10 mpg improved than a Toyota Camry Hybrid – that is assisting attract 75 percent of business from competitors, a top defeat rate of any Ford vehicle
  • Ford’s battery dungeon reliability, a theme of many patron interest, has been tested around a time in high-mileage, extreme-usage hybrid taxis around a nation – including some-more than 80 million miles of operation in California, quadruple a Toyota Prius’ service
  • Ford introducing 5 new electrified vehicles in North America by 2012 and Europe by 2013

FACT SHEET: Ford Fusion Hybrid: Impressive Quality, Leading Hybrid Satisfaction


DEARBORN, Mich., Jul 21, 2011 – The Ford Fusion Hybrid is America’s many fuel-efficient sedan and might be a highest-quality hybrid formed on hundreds of millions of worry-free miles a owners have traveled.

Ford’s hybrid cab swift has logged some-more than 80 million miles in California alone during a past decade – some-more than quadruple a series of miles logged by Toyota’s Prius lineup. Yet, among a scarcely 43 million battery cells Ford has tested or seen put to work in patron vehicles, usually 5 issues have been documented.

This considerable peculiarity record has astounded cab operators who approaching to believe some-more issues as they led a adoption of Ford’s law hybrid technology. The Fusion Hybrid, that a heading consumer repository rated America’s many arguable sedan of any hybrid or required model, also has taken reason with business who give it a 91 percent “overall automobile quality” measure compared to 80 and 71 percent for a Toyota Camry and Nissan Altima hybrids, respectively.

The Fusion Hybrid’s success is endorsed by a 2010 U.S. Global Quality Research System (GQRS) news that marks initial peculiarity and was conducted for Ford Motor Company by RDA Group of Bloomfield Hills, Mich.

“Ford’s battery record is so strong, a contingency of experiencing an emanate with one of a hybrid battery cells is around 8.5 million to 1 – about a same contingency as a chairman being struck by lightning twice,” pronounced Chuck Gray, arch engineer, Global Core Engineering, Hybrid and Electric Vehicles. “Ford understands that for new technology, trustworthiness can be a regard for customers, so we work additional tough to broach a trouble-free product.”

Customers are seeing a clever performance, too. The Fusion Hybrid is delivering a 75 percent defeat rate, bringing some-more new buyers to a code than any other Ford vehicle. 

The continuance and longevity of batteries – that Ford has been building and contrast given a 1980s – is essential as a association expands a foundation plan, building on a care with 5 new electrified vehicles nearing in North America by 2012 and Europe by 2013.

“Our business have put hundreds of millions of miles on a variety with probably no powertrain issues, that is a covenant to a peculiarity of a batteries,” Gray said. “We have checked a battery life simulations with exam information and with real-world patron automobile data, and now we’re requesting that believe to make a patron believe in a destiny products even better.”

Fusion Hybrid amps adult customers
The Fusion Hybrid strike a streets in 2009 with a heading 41 mpg city rating, 10 mpg some-more than a Toyota Camry Hybrid. Since then, a automobile has wowed business from seashore to seashore – heading to a hybrid-best patron compensation rate of 88 percent compared to 80 percent for Prius from 2009 to 2011, according to GQRS.

According to Ford inner patron data, Fusion Hybrid has altered a diversion in other ways. It has:

  • Helped boost Ford’s auspicious opinion among hybrid intenders by 20 percent between 2009 and 2011
  • Achieved scarcely double a commission of sales in California compared to a gas-powered Fusion (15 contra 8 percent) and captivated some-more than double a series of business with postgraduate college degrees than a required Fusion (39 contra 17 percent)

The purpose of a hybrid battery
Ford now designs a hybrid electric vehicles with a high-voltage nickel-metal-hydride battery. The stream product represents a second-generation battery pattern that is 23 percent lighter than a initial generation.

To grasp aloft fuel efficiency, Ford’s Powersplit record complement uses dual motors and a elementary heavenly gearset to emanate an electrically controlled, invariably non-static delivery that allows a use of a many fit handling points of a engine and motors. To date, Ford’s Powersplit record has perceived some-more than 200 patents.

“The electric motors are another good story,” Gray said. “With scarcely 190,000 produced, we have 0 engine failures.”

At Yellow Cab in San Francisco, General Manager Jim Gillespie can’t contend adequate good things about a Ford Escape Hybrids as good as a Fusion Hybrids that make adult some-more than half of his fleet. In a year, he said, his drivers will put about 80,000 to 90,000 miles on a vehicle.

“They’re impossibly durable,” he says. “We have these taxis on a travel for about 21 hours; we take them off from about 3 a.m. to 6 a.m.

“We have them in stop-and-go traffic, complicated traffic, going adult and down these hills. There was a fear during initial that they wouldn’t be means to take it. But they’ve been great. The guys expostulate about 10- to 12-hour shifts – during about one third of their prior gas consumption.”

A rarely fit future
Ford’s decades of battery investigate has laid a grounds for holding a subsequent step in battery continuance – relocating from a larger, heavier nickel-metal-hydride batteries to even lighter, some-more absolute lithium-ion batteries.

“The lithium-ion battery not usually saves us weight and changed space, it’s some-more efficient,” pronounced Gray. “We need that increasing capability so it can expostulate a automobile many longer.”

Electrification is an critical square of Ford’s altogether product sustainability strategy. Ford’s assertive plan includes 5 new electrified vehicles in North America by 2012 and in Europe by 2013.

Ford launched a Transit Connect Electric tiny blurb outpost in 2010 and in further to Focus Electric after this year, will deliver C-MAX Hybrid, a second-generation lithium-ion battery hybrid and C-MAX Energi plug-in hybrid in 2012.

Ford has invested billions in researching and building new, fuel-efficient engines, transmissions and electrified vehicles, even during a inlet of a mercantile downturn, when competitors dialed behind product spending. Today, Ford Motor Company has 12 vehicles with best-in-class fuel economy and 4 models returning during slightest 40 mpg – a explain no other automaker can match.

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About Ford Motor Company
Ford Motor Company, a tellurian automotive attention personality formed in Dearborn, Mich., manufactures or distributes automobiles opposite 6 continents. With about 166,000 employees and about 70 plants worldwide, a company’s automotive brands embody Ford and Lincoln. The association provides financial services by Ford Motor Credit Company. For some-more information per Ford’s products, greatfully revisit

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