Mark Swenson is vice president, Total Customer Satisfaction, for Nissan North America Inc., a position to which he was appointed in April 2017. In this role, Swenson reports to José Muñoz, chief performance officer (CPO), Nissan Motor Co., Ltd., and chairman, Nissan North America, and is accountable for all product safety and customer quality issues in the region.
Previously at Nissan, Swenson was vice president, Production Engineering and Quality, and was responsible for ensuring maximum output at the highest level of quality possible in all of Nissan’s U.S. and Mexican manufacturing operations. Prior to that, he was vice president, Production Engineering and Component Facilities.
Swenson joined Nissan in 1989 as a product engineer. He was promoted to the management team in 1997 and has held director and senior director positions in Stamping Engineering and Body Engineering. In 2004, Swenson was named vice president, Manufacturing Engineering and added Simultaneous Engineering activities to his role in April 2006.
Swenson holds a bachelor’s degree in mechanical engineering from Tennessee Technological University. He is also a graduate of the Leadership Rutherford program. He is based in Franklin, Tennessee.
(Updated April 2017)
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