Randall McAdory and John Merrill Win Hyundai National Service Advisor Skills Competition and Advance to Global Championship

Posted on 22. May, 2018 by in Hyundai Canada

05/11/2018, Fountain Valley, CA

FOUNTAIN VALLEY, Calif., May 11, 2018 – Ten Hyundai use advisors from 10 opposite Hyundai dealerships put their automotive imagination and patron use skills to a examination in Hyundai’s biennial National Service Advisor Championship progressing this month.

The National Championship competitors were all winners of a Regional Skills Competitions hold final year. Competition for a National Championship started with some-more than 35 use advisors from over 830 Hyundai dealers nationally. These 35 competitors are a best of a best and always go above and over a call of avocation to safeguard any patron leaves a dealership satisfied. Service advisors work with business to hoop elementary upkeep services such as smoothness flushes, oil changes and tire rotations, as good as formidable correct projects caused by accidents.

Randall McAdory from Tameron Hyundai in Birmingham, Alabama and John Merrill from Jerry’s Hyundai in Weatherford, Texas, won a National Competition, that warranted them $500 and a outing to Korea to contest in a Global Championship. At a Global Championship in October, a U.S. leader will contest opposite use advisors from some-more than 50 opposite countries.

“The foe was unequivocally tough this year though in a finish there could usually be dual winners,” pronounced David VandeLinde, director, play tools and service, Hyundai Motor America. “The Service Advisor Championship helps us rise best practices that can be used by dealers all opposite a country, ensuring superb patron use nationwide.”

(From left to right) – Mark Williams, Sr. Manager Service Learning Performance, Hyundai, Randall McAdory, Service Advisor during Tameron Hyundai (Winner), Bob Shih, Sr. Group Manager, Service Business Development, Hyundai

(From left to right) – Mark Williams, Sr. Manager Service Learning Performance, Hyundai, John Merrill, Service Advisor during Jerry’s Hyundai (Winner), Bob Shih, Sr. Group Manager, Service Business Development, Hyundai

The Service Advisor Championship is designed to urge patron compensation during Hyundai use centers opposite America. Improved patron compensation comes from carrying dealership use advisors contest opposite one another in a singular and interactive environment. The foe tests customer-focused use processes and a advisors’ abilities around a 35-question multiple-choice created exam, a judged role-playing scenario, and an interview. The tests cover all that happens from patron car drop-off to post-service delivery. The foe eventually recognizes top-performing advisors in a following areas: appointments, greeting, write-up / travel around, active smoothness and follow-up.

Regional Skills Competition winners were:

  • Amber Mann, Ricart Hyundai, Columbus, Ohio
  • Randy Malitz, Boucher Hyundai, Waukesah, Wisconsin
  • Dustin Maynard, Key Hyundai, Manchester, Connecticut
  • Michelle Lease, Jack Giambalvo Hyundai, York, Pennsylvania
  • John Merrill, Jerry’s Hyundai, Weatherford, Texas
  • Scot Fretwell, Route 60 Hyundai, Vero Beach, Florida
  • Anya Gorokhova, Rick Case Hyundai, Davie, Florida
  • Jay Hyde, Phil Long Hyundai of Chapel Hills, Colorado Springs, Colorado
  • Danny Becker, Dublin Hyundai, Dublin, California


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