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Cadillac Live set to renovate oppulance shopping

Cadillac Live set to renovate oppulance shopping

First-to-market live digital salon provides unique, one-on-one knowledge disdainful to Canada





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One partial personal shopper, one partial live interactive digital showroom, Cadillac Live offers buyers a ability to conveniently emporium Cadillac anywhere. The oppulance automobile code has remade a 10,000-square feet Toronto film studio into an online showroom.

Cadillac Live lets business have one-on-one conversations with lerned Live Agents opposite any mobile or desktop device. A initial of a kind in North America, a apparatus provides shoppers with genuine tellurian answers to their singular car-buying questions, along with entrance to energetic views of a vehicles so they can try each fact – all while vocalization to a knowledgeable, accessible product consultant around one-way video.

 “Today’s oppulance consumers are increasingly time-starved and some-more perceptive than ever,” pronounced Hoss Hassani, handling executive of Cadillac Canada. “What if someone offering an knowledge that combines preference and accessibility with a high turn of personalization? That’s accurately what Cadillac Live is.”

Recent information from Google shows that twice as many automobile buyers start their investigate online contra during a earthy dealership.[i] Additionally, in a sell sector, 55% of online shoppers will desert a squeeze if they can’t fast find an answer to a question, and 74% of people are expected to switch brands if they find a purchasing routine too difficult.[ii]

From a homepage, shoppers can select to start a new event with a Live Agent, viewpoint a pre-recorded session, or book a Live event during a after time or date. The apparatus also offers practical tours of a Cadillac Live showroom.

Once a knowledge is complete, a shopper has a choice to bond with a internal Cadillac dealership, so they can book a exam expostulate and take a subsequent stairs in their trail to purchase.


The Cadillac Live salon is accessed online and facilities 10 vehicles from Cadillac’s 2019 lineup on display. Every Live Agent is versed with an iPhone X, Osmo Mobile gimbal and Bluetooth headset, providing two-way audio and one-way live video. Associates are also versed with an app interface that allows them to showcase any colour, wheel, and appendage choice that piques a customer’s interest.   

Shoppers can book their appointments for Cadillac Live during, or they can pronounce to a Live Agent during a initial hours of operation, Sunday by Thursday from 6 p.m. to 2 a.m. EST.


To respond to shoppers who might revisit a salon outward of handling hours, Cadillac Live contains product-focused calm built around a salon and a Live Agents.

During off-hours, business can book a Cadillac Live event during a after time or date. Users are means to watch minute overviews of their preferred vehicles from a first-person viewpoint of a Live Agent, with hotspot overlays and voiceover to promulgate pivotal style, record and opening features, and real-world consumer benefits.

Those watchful for their scheduled appointment are means to try a loll in 3D regulating Matterport technology, or viewpoint a array of pre-recorded sessions in a Cadillac Live space.

About Cadillac in Canada

Cadillac has been a heading oppulance automobile code given 1902. Today, Cadillac is flourishing globally, driven by an expanding product portfolio featuring thespian pattern and technology. More information on Cadillac appears at Cadillac’s media website with information, images and video can be found at

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[i] Source: Source:

[ii] Source: eTail Canada 2019 Director’s Report (pg. 9)