March 19, 2018
, Auburn Hills, Mich.
Mopar recently announced a lineup of 2018 Mopar “Top Tech” endowment winners, partial of a program’s goal to code and commend selected dealership technicians. The 100 Mopar “Top Tech” endowment winners were selected from some-more than 26,000 authorised possibilities via a FCA US LLC dealership network.
Now in a fifth year, a Mopar “Top Tech” module identifies superb dealership technicians regulating criteria such as dealership tenure, training achievements and Fixed First Visit data, a pivotal metric used in patron compensation consult feedback.
“Technicians play a executive purpose in a success of a business,” pronounced Pietro Gorlier, Head of Parts and Service (Mopar), FCA. “As record in a vehicles continues to evolve, it is essential to scrupulously sight and commend a technicians so they can yield a discerning and fit use and raise patron satisfaction. The Mopar ‘Top Tech’ module not usually shines a light on a best and brightest in a use lane, though also binds them adult as a certain instance for all of a technicians.”
A organisation of 27 of a 100 “Top Tech” winners visited a Metro Detroit area in Jan to attend in a debate of FCA US LLC domicile in Auburn Hills and an awards rite during ancestral Meadow Brook Hall in Rochester. The outing also enclosed a stop during a Jefferson North Assembly Plant and a North American International Auto Show in Detroit.
“The final thing we ever approaching was to strech ‘Top Tech,’” pronounced Jose Felix, a technician during Crystal Lake Chrysler Jeep® Dodge Ram in Crystal Lake, Illinois, of his award. “I was only so respected when they told me. we trust in tough work. But it’s not only me, it’s my whole team, from a use advisors to a porters. All of us impact a customer.
“I adore operative on cars and wish to get them fixed. The hardest partial about this pursuit is confronting an emanate that’s tough to figure out. For me it’s really formidable to leave work during work; a plea will be with me until we get it figured out. The turn of record being used by Mopar now is a large help.”
The 100 Mopar “Top Tech” endowment winners accost from all regions opposite a U.S. Winners will accept a Snap-On BluePoint technician apparatus cart, a Snap-On cordless ratchet and video investigation scope.
The Mopar “Top Tech” awards are only one beginning used by FCA US to keep and grow a pool of technicians. Over a final 3 years, some-more than 3,500 techs have been combined to a dealership network.
Tools, such as a Mopar “Top Tech” award, assistance keep technicians, while efforts such as a Mopar Career Automotive Program (Mopar CAP) have helped partisan new techs — currently, 35 percent of all FCA US dealerships technicians are underneath a age of 30.
In addition, stream FCA US LLC technicians intent in some-more than a million hours of classroom or web-based training final year to safeguard they possess a many present believe and techniques for operative on today’s technologically modernized vehicles.
During a brand’s 80-plus years, Mopar has introduced countless industry-first facilities including:
- Vehicle-information apps: initial to deliver smartphone vehicle-information applications, a new channel of communication with consumers
- wiADVISOR: initial to incorporate a tablet-based use line tool
- Electronic Vehicle Tracking System (EVTS): initial to marketplace with a new interactive car tracking device that sends owners a content when car is driven too quick or too distant formed on pre-set parameters
- Wi-Fi: initial to offer business a ability to make their car a wireless prohibited spot
- Electronic owners manuals: initial to deliver normal owners manuals on a smartphone app
Mopar (a elementary contraction of a difference MOtor and PARts) is a service, tools and customer-care code for FCA vehicles around a globe. Born in 1937 as a name of a line of antifreeze products, a Mopar code has developed over some-more than 80 years to paint both finish caring and authentic opening for owners and enthusiasts worldwide.
Mopar done a symbol in a 1960s during a muscle-car era, with Mopar Performance Parts to raise speed and doing for both highway and racing use, and stretched to embody technical use and patron support. Today, a Mopar brand’s tellurian strech distributes some-more than 500,000 tools and accessories in over 150 markets around a world. With some-more than 50 tools placement centers and 25 patron hit centers globally, Mopar integrates service, tools and customer-care operations in sequence to raise patron and play support worldwide.
Mopar is a source for genuine tools and accessories for all FCA US LLC car brands. Mopar tools are engineered together with a same teams that emanate factory-authorized specifications for FCA vehicles, charity a approach tie that no other aftermarket tools association can provide. Complete information on a Mopar code is accessible at www.mopar.com.