February 21, 2019
, Auburn Hills, Mich.
Mopar recently announced a lineup of Mopar “Top Tech” and “Top Advisor” endowment recipients, noticing 100 technicians and 30 use advisors out of a pool of 35,000-plus possibilities opposite a nation. Award winners accost from 40 states opposite a country.
“When it comes to patron retention, no one is some-more vicious than a dealership technicians and use advisors,” pronounced Steve Beahm, Head of Parts and Service (Mopar) and Passenger Car Brands, FCA – North America. “As new automotive record continues to rise during a quick pace, it’s vicious to partisan new talent and keep tip performers. The Mopar ‘Top Tech’ and ‘Top Advisor’ programs assistance us code and commend pivotal talent, so we can take caring of today’s business while removing prepared to accommodate a technological hurdles of tomorrow.”
A organisation of a endowment winners were treated to a outing to a Metro Detroit area, with stops including a debate of FCA US LLC domicile in Auburn Hills, a revisit to a North American International Auto Show in Detroit and an awards ceremony.
The 100 tip behaving dealership technicians were evaluated regulating metrics including Fixed First Visit information — a pivotal metric used in patron compensation consult feedback — consult volume, dealership reign and training achievements.
For a initial time, use advisors were also enclosed in a Metro Detroit visit. Criteria including use advocacy consult scores and consult volume returned in propinquity to peers were used to establish a 30 chosen use advisors.
Award-winning technicians perceived a Snap-On apparatus cart, a Snap-On cordless reciprocating saw and a set of wrenches engraved with a winner’s name and Mopar “Top Tech” logo. Service advisors took home a Mopar Shinola watch.
FCA US Dealership Technician Network: Recruitment and Retention
Mopar has stretched a network of FCA US dealership technicians by some-more than 4,000 over a final 4 years with pivotal recruitment collection such as a Mopar Career Automotive Program (Mopar CAP). Mopar CAP prepares students to start their automotive technician careers on graduation from a certified, two-year training institution, such as a university, college, village college or technical center. Currently, half of all FCA US dealership technicians are underneath a age of 30.
Programs such as Mopar “Top Tech” assistance assist in a influence of those new technicians. There are an estimated 750,000 automobile technicians operative nationally, according to a U.S. Bureau of Labor Statistics. Another 46,000 will need to be hired between 2019 and 2026 to accommodate increasing demand.
Mopar (a elementary contraction of a difference MOtor and PARts) is a service, tools and customer-care code for FCA vehicles around a globe. Born in 1937 as a name of a line of antifreeze products, a Mopar code has developed over some-more than 80 years to paint both finish caring and authentic opening for owners and enthusiasts worldwide.
Mopar done a symbol in a 1960s during a muscle-car era, with Mopar Performance Parts to raise speed and doing for both highway and racing use, and stretched to embody technical use and patron support. Today, a Mopar brand’s tellurian strech distributes some-more than 500,000 tools and accessories in over 150 markets around a world. With some-more than 50 tools placement centers and 25 patron hit centers globally, Mopar integrates service, tools and customer-care operations in sequence to raise patron and play support worldwide.
Mopar is a source for genuine tools and accessories for all FCA US LLC car brands. Mopar tools are engineered together with a same teams that emanate factory-authorized specifications for FCA vehicles, charity a approach tie that no other aftermarket tools association can provide. Complete information on a Mopar code is accessible at www.mopar.com.