July 24, 2019
, Auburn Hills, Mich.
Ram and Dodge finish 1-2 among mass-market brands, assisting FCA US LLC grasp a biggest year-over-year alleviation of any automaker in a 2019 J.D. Power Automotive Performance Execution and Layout (APEAL) Study™.
In addition, Ram annals a largest uptick among any of a 33 brands in a annual study, that measures a romantic connection business rise for their vehicles.
“These outcomes countenance a stability concentration on a voice of a customer,” says Mark Champine, Head of Quality, FCA North America. “We have listened and we are still listening – some-more earnestly than ever.”
Ram, FCA’s high-volume lorry line, tops a 18-brand mass-market difficulty with 851 out of a probable 1,000 points. That’s a 26-point travel from 2018; no code matches or exceeds that turn of improvement.
Dodge follows closely with 848 points, increased by a opening of 3 storied models.
For a second time in 3 years, a Dodge Challenger earns bragging rights in a rarely rival Midsize Sporty Car category. The Challenger surfaced a same difficulty in this year’s J.D. Power Initial Quality Study™.
Holding down second mark in a Midsize SUV and Large Car categories, respectively, are a Dodge Durango and Dodge Charger.
The Chrysler Pacifica earns runner-up honors among minivans.
Overall, FCA jumps 5 places to seventh, compared with a 2018 APEAL performance. That’s also good for second place among mass-market automakers.
The Company’s sum measure of 830 outlines a 20-point year-over-year alleviation – biggest of any automaker in this year’s study. It also exceeds a attention averages for both mass-market and premium-market automakers.
The J.D. Power APEAL Study evaluates patron feedback on 77 car attributes, from stifle response to seating comfort.
About FCA US LLC
FCA US LLC is a North American automaker formed in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles underneath a Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as good as a SRT opening designation. The Company also distributes Mopar and Alfa Romeo tools and accessories. FCA US is building on a ancestral foundations of Chrysler Corp., determined in 1925 by attention idealist Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of a Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA).
FCA is an general automotive organisation listed on a New York Stock Exchange underneath a pitch “FCAU” and on a Mercato Telematico Azionario underneath a pitch “FCA.”
Follow FCA US news and video on:
Company blog: blog.fcanorthamerica.com
Twitter (Spanish): www.twitter.com/fcausespanol
Media website: media.fcanorthamerica.com